๐Ÿ”Ž 360ยฐ Customers view

Gathering every available data regarding a contact/account is one of the key Salesmachine's capability.

On your main dashboard choose if you'd like to have an overview of the contacts or of the accounts thanks to the following button:

Account/contact's profile

When going into the account/contact profile, different tabs are available.

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Salesmachine general information

Depending on your customer status, you will find different metrics such as:

  • For trialing leads: Status, Qualification state (qualified - not qualified), Customer Fit Score, Product Adoption Score, Last Touch

  • For paying customers: Status, Health, Stage, % of Active contacts, Pulse and Last Touch

  • For churned customers: Status, Pulse, Last touch

  • For not converted trials: Status, Pulse, Last touch

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General

Usage map

This graph provide a quick overview of your customer's interaction with your solution. Each cases in blue represent a day where he has been using your product, the darkest the case is, the more he has been using it.

This usage map is based on the 'pageviews'

Attributes

The attributes displayed here are the ones you highlighted in the 'Profile' tab

Segment

Here will be displayed every segment that your contact/account belongs to

Events trend

Here will be displayed the 'events' performs by the customer

You can add a new event easily here via '+ Add a new event trend'

Every Events are performed at the contact level and aggregated at the account one

Customers activities

Every customer's interaction will be displayed here (activities, tasks, interactions, conversations, emails, tickets, etc...)

You can filters the information to easily find the ones you're looking for thanks to this tab

Pro tips ๐Ÿ’ก: Take some time to have a look on our integration (LINK VERS INTEGRATION) to benefit from additional datas, such as: Intercom's conversation, Zendesk tickets, CRM tasks, Gmail emails, etc...

Profile

This section will display every available attributes sent to Salesmachine or via our Integrations (attributes at the contact level will be different than the one at the account level) .

You can 'pin' some attributes (by clicking on the button below):

Every pinned attributes will be highlighted on the top of the Profile's page and also displayed on the attributes board on the General tab.

Analytics

This section is spitted between two sections: the events trends & the live view.

Event trends

Shows every events performs by the customer. It's useful if you want to look at your customers usage's evolution over time (7 days, 30 days or 6 months).

Live view

This will give precise information regarding every events performed your customers. It give information on the events date, the performer & the event's parameters.

Contacts

Only available at the account level, it will show every contacts belonging to your account.

Note that Salesmachine is able to manage 'multiple accounts' meaning that a contact can belong to different accounts.