Salesmachine provides a dedicated working environment for your Customer Success team, helping them to increase their productivity, pro activity and to manage their daily tasks priorities. The following actions are available in every customer's profile page (account & contact level) and are made to improve communication, collaboration & transparency in the team
Keep notes & important information regarding your customers.
Log Past Activities
Summarize a customer's interaction & keep track of them. Every logged activities will also be part of the productivity report. You can choose the kind of activity (call, meeting or email) you would like to log, the date, attach it to a team member (Assigned to) and attach it to a specific customer (Link to).
Create Future Tasks
You can create reminders for incoming tasks. Define the kind of task (call, meeting or email), the date, attach the activity to a team's member (Assigned to) & attach it to a specific customer (Link to). Every tasks created will be available on your personal 'Inbox'.
Thanks to our Gmail integration, you can send your email directly from Salesmachine
A pulse is an individual feeling about your last interaction with your customers. It will allow you to keep a 'human touch' in this data driven environment.